Privacy Policy

We collect information you provide directly to us, including:

• Account Information: Email address, name, and password when you create an account
• Audio Files: Audio content you upload for transcription
• Payment Information: Billing details when you purchase credits (processed securely through our payment processor)
• Usage Data: Information about how you use our Service, including transcription history and credit usage

We use the information we collect to:

• Provide, maintain, and improve our transcription services
• Process your audio files and generate accurate transcriptions
• Manage your account and billing
• Communicate with you about your account and our services
• Detect and prevent fraud or abuse
• Comply with legal obligations

Processing: Your audio files are processed using secure AI transcription services from AI Scribe Pro. Audio content is temporarily stored during processing and automatically deleted within 24 hours of transcription completion.

Transcriptions: Generated transcriptions are stored in your account until you choose to delete them. You have full control over your transcription data.

Security: All audio files and transcriptions are encrypted in transit and at rest using industry-standard security measures.

We do not sell, trade, or rent your personal information. We may share information only in these limited circumstances:

• Service Providers: With third-party vendors who help us operate our Service (e.g., hosting, payment processing)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for any other purpose

Account Data: We retain your account information for as long as your account is active or as needed to provide services.

Audio Files: Automatically deleted within 24 hours of processing completion.

Transcriptions: Stored until you delete them or close your account.

Usage Data: Retained for analytics and service improvement purposes for up to 2 years.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct your account information at any time
• Deletion: Delete your transcriptions or request account deletion
• Data Portability: Export your transcriptions in common formats
• Communication Preferences: Opt out of promotional communications

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure hosting infrastructure
• Employee training on data protection

HIPAA: For healthcare clients, we provide HIPAA-compliant transcription services with appropriate Business Associate Agreements.

GDPR: We comply with European data protection regulations for users in the European Union.

Industry Standards: Our security practices align with industry standards and best practices for data protection.

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the revision date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@aiscribepro.com
• Support: Through our contact form or support chat